BenStride
Rental terms
Effective date: October 28, 2026
Version 2026-11-04-owner-v6
1. Who we are
BenStride (“we”, “us”) is a brand operated by Purplic Global LLC, a Florida limited liability company. Email: benstride.fl@gmail.com. Phone: +1 (786) 833-5951. WhatsApp: +1 (407) 765-8807. The “Customer” is the person making the booking and accepts these terms for everyone who uses the equipment.
2. Booking and confirmation
Provide accurate dates, time windows, address or hotel, and a reachable phone number. When you book online, you pay by card at checkout and your booking is booked and confirmed instantly once the payment is verified; the confirmation appears on your booking page. If the stroller can no longer be supplied after payment, or we must cancel for safety, suspected fraud or operational reasons, any amount paid is refunded in full. Equipment is provided as the booked category (“single” or “double”): the model shown or a similar model of equal or better features. Product photos are illustrative.
3. Rental period and pricing
Rental prices are totals for the day tier displayed at checkout, in USD, not a daily amount multiplied by the number of days. Charged days are the local return (pickup) date minus the local delivery date, with a minimum of 1 day; a same-day rental counts as 1 day, and the return day adds no extra day when the equipment is returned within the contracted window. Sales tax at 6.5% is added to the order subtotal and itemized before payment. The confirmed total is recorded in a price snapshot; applicable taxes and fees are disclosed before booking. Extensions require our approval and available equipment, and are charged as the difference between the new rental total and the original rental total, which may be zero within the same band.
4. Delivery and pickup
We deliver and collect at the agreed address or hotel, within the selected windows and our service area. Supply a complete address, access or gate codes, room/unit details when required, and a reachable phone. Property rules apply: some require an in-person handoff and do not accept equipment at a front or bell desk. Equipment may be left at such a desk or a vacation-home door only when we have confirmed that option in writing. An incorrect or incomplete address, or absence for a required in-person handoff, may result in a redelivery fee of USD 15.00 or a missed handoff fee of USD 15.00, as applicable, and a new window subject to availability. Traffic, weather and access restrictions may shift delivery times; we will contact you.
5. Return and late collection
Have the equipment folded and ready at the agreed pickup place and time, with all accessories. If unavailable at scheduled pickup, a late return fee of USD 20.00 applies, plus additional rental at the applicable next day tier as the rental period extends until collection. Equipment left elsewhere without our written approval is treated as not returned. Contact us promptly if pickup arrangements cannot be met.
6. Condition, inspection and reporting issues
We clean and inspect equipment before every rental. Check it at delivery and report defects or missing accessories within 24 hours, with photos, by email or WhatsApp. Stop using equipment if you believe it is unsafe and contact us. We will arrange repair, replacement or a comparable substitute when possible. Cleaning & inspection before every rental
7. Proper use and safety
Follow the manufacturer’s instructions and weight and age limits. Always use the harness, supervise children at all times and never leave a child unattended. Do not hang heavy bags on the handle or carry more children than available seats. Do not use equipment on stairs or escalators, in sand or water, or for jogging unless the model is expressly designed for it. Do not modify it. Follow park, hotel and transport rules. The Customer is responsible for supervision and safe use throughout the rental.
8. Damage, loss, theft and cleaning
The Customer is responsible for equipment from delivery until pickup, except normal wear. Damage beyond normal wear may incur reasonable repair costs. Loss, theft or damage beyond repair incurs the applicable replacement value: USD 400.00 for a single or USD 750.00 for a double, unless a model-specific value is shown in the catalog, plus the cost of missing accessories. Excessive soiling incurs a cleaning fee of USD 25.00. Report loss or theft immediately to us and, where appropriate, the park, hotel or police. Amounts may be invoiced or charged to a payment method on file where authorized and permitted by law; these terms do not activate payment processing.
9. Assumption of risk, liability and indemnity
Equipment is provided as-is for its intended use, subject to rights and warranties that cannot lawfully be excluded. To the maximum extent permitted by Florida law, the Customer assumes the ordinary risks of stroller use. We are not liable for indirect, incidental, special or consequential damages, including missed park reservations or travel costs. Our total liability relating to a booking is limited to the amount paid for it. The Customer agrees to indemnify us for claims resulting from misuse, breach of these terms or violation of property or park rules. Nothing excludes or limits liability that cannot be excluded or limited by law.
10. Weather and events beyond our control
Delays caused by severe weather, road closures, property restrictions, government orders or similar events beyond our reasonable control are not a breach. We will contact you to reschedule. If we cancel your rental, the Cancellation Policy gives you the choice of a full refund or rescheduling.
11. Personal belongings
We are not responsible for personal items left in equipment, to the extent permitted by law. Report a missing item within 24 hours. Recovery cannot be guaranteed.
12. Payments and billing disputes
Payment is due as stated at booking. Please contact us first with billing questions so we can investigate. In a card dispute, we may provide relevant booking records, messages and equipment delivery/pickup photos to the card issuer or payment provider. This does not waive your statutory dispute rights.
13. Independence
BenStride is independent and is not affiliated with or endorsed by Walt Disney World, Universal Orlando, SeaWorld, any hotel or any stroller manufacturer. Brand names are used only to identify models and locations.
14. Other Ben services
If you also rent a vehicle through Ben, each service has separate terms and records. A joint delivery is only an operational convenience when confirmed; it is not a combined contract or a promised benefit.
15. Governing law, updates and contact
Florida law governs, with venue in the state or federal courts serving Orange County, Florida, unless applicable law requires otherwise. If a provision is unenforceable, the remaining provisions continue to apply. We may update terms for future bookings; the version you accepted at booking applies to your booking. See our Cancellation Policy and Privacy Policy. Questions: benstride.fl@gmail.com; +1 (786) 833-5951; +1 (407) 765-8807.
Included free: parent console. Rain cover is an optional paid accessory at USD 10.00 per rental.
Delivery & pickup at your hotel, resort, vacation home or MCO-area address for a flat USD 15.00 per rental. The flat fee covers both drop-off and collection, regardless of distance or zone.
Cancellation and credit
1. At least 48 hours before the scheduled delivery window starts: full refund. 2. From 24 hours up to less than 48 hours before delivery: no refund; you may reschedule ONCE for free OR keep the full amount as store credit for a future rental. 3. Inside 24 hours or a no-show: the model’s same-day rental band rate is charged and any remainder is kept as credit.
Online payment and instant confirmation
Online bookings are paid by card at checkout and are booked and confirmed instantly once the payment is verified. Refunds and store credit follow this policy.
Contact and timing
Contact benstride.fl@gmail.com or +1 (786) 833-5951. Deadlines use America/New_York and the start of the scheduled delivery window. Rescheduling depends on availability. No credit expiration is stated. The version accepted at booking applies.
No deposit required. Optional damage waiver USD 15.00 per rental covers accidental damage and theft.
Cleaning & inspection before every rental
Before EVERY rental: fabric wash, steam clean, child-safe sanitizer and ozone treatment for odor removal, followed by the inspection checklist. Ozone treatment takes place only in an unoccupied controlled area with ventilation and safe re-entry before release. Read our Cleaning & inspection page.